Privacy Policy

Effective date: September 30, 2026

When you contact us, you may be sharing information about yourself or someone you care about. We believe that information should be handled thoughtfully, respectfully, and only for legitimate business purposes.

This Privacy Policy explains what information Caringood Homecare (“Caringood,” “we,” “us,” or “our”) may collect through caringood.com, how we use it, and the choices you may have regarding your information.

1. Information We May Collect

Information you provide to us

When you contact Caringood, request a care consultation, submit a website form, apply for a position, or communicate with us, you may provide information such as:

• Your name
• Phone number
• Email address
• City or ZIP code
• Your preferred method of contact
• Information about who needs care
• The type of home care support being considered
• Approximate care hours or schedule needs
• Information you choose to provide about your current situation
• How you heard about Caringood
• Information submitted through a job or caregiver application

You are not required to provide more information than is reasonably necessary for us to respond to your inquiry.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, or other service providers.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of the visit
• Referring website
• General website interaction information

This information may be used to operate, protect, maintain, and improve the website.

2. Please Do Not Send Highly Sensitive Information Through Our Website

Our website inquiry forms are intended to help us understand your general care needs and contact you about available non-medical home care services.

Please do not submit highly sensitive information through our general website forms, including:

• Social Security numbers
• Credit or debit card information
• Bank account information
• Account passwords
• Copies of medical records
• Detailed medical histories
• Insurance identification numbers

If additional information is needed as part of the care process, Caringood can explain the appropriate way to provide it.

3. How We Use Information

We may use personal information to:

• Respond to questions or requests
• Contact you about a care consultation
• Understand the type of support you are seeking
• Determine whether Caringood may be able to assist
• Schedule consultations or follow-up conversations
• Communicate about Caringood services
• Process caregiver or employment inquiries
• Operate and improve our website
• Protect our website against spam, fraud, misuse, or security threats
• Maintain business records
• Meet legal or regulatory obligations

We do not use information submitted through a care inquiry for purposes unrelated to your inquiry without an appropriate reason or permission.

4. Calls, Emails and Text Messages

If you provide Caringood with your phone number or email address, we may use it to respond to your inquiry and communicate with you about the services you requested information about.

If you ask us to communicate by text message, standard message and data rates may apply depending on your mobile carrier.

Providing a phone number does not require you to purchase services from Caringood.

With your permission, we may also send occasional emails about Caringood’s services. Every marketing email includes a way to unsubscribe, and you can also ask us to stop at any time.

You may ask us to stop non-essential communications at any time.

5. How We Share Information

Caringood may share information with service providers that help us operate our business or website.

These may include providers that support:

• Website hosting
• Email delivery
• Forms and communications
• Website security
• Spam prevention
• Analytics
• Information technology
• Business administration

We expect service providers to use information only as necessary to provide their services to Caringood and subject to their own legal and contractual obligations.

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a lawful request
• Protect the rights, safety, or property of Caringood or others
• Investigate suspected fraud, abuse, or security incidents
• Complete a business transaction such as a merger, acquisition, or transfer of assets

Selling personal information

Caringood does not sell or rent personal information provided through our website.

Website chat assistant

If you use the chat on our website, you are talking with an automated AI assistant, not a person. Your messages are processed by our AI service provider to write the replies. If you ask us to follow up, the details you provide and a copy of the conversation are sent to our care team.

If you use the microphone button, your browser’s speech service (for example, Google or Apple) turns your speech into text; we receive only the text.

Please do not share highly sensitive information, such as medical records or payment details, in the chat.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies that help the website function properly and understand how it is being used.

These technologies may support functions such as:

• Website security
• Remembering website preferences
• Preventing spam
• Measuring website performance
• Understanding general visitor activity

If Caringood later uses non-essential advertising or analytics technologies that require additional notice or consent, we may provide appropriate privacy choices and update this policy.

Your browser may also allow you to block or delete cookies.

Some website features may not work properly if certain cookies are disabled.

7. Google and Other Third-Party Services

Our website may use third-party services for functions such as maps, analytics, fonts, spam protection, reviews, forms, or other website features.

Those companies may process information according to their own privacy policies.

Caringood does not control the privacy practices of independent third-party websites or services.

8. How Long We Keep Information

We aim to keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Information may also be retained when necessary to:

• Maintain business records
• Respond to continuing inquiries
• Comply with legal obligations
• Resolve disputes
• Protect Caringood’s legal rights
• Prevent fraud or misuse

Retention periods may vary depending on the type of information and why it was collected.

9. How We Protect Information

Caringood takes reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure.

These measures may include appropriate access controls, secure website connections, system security practices, and limiting access to information where appropriate.

However, no website, email system, internet transmission, or data storage system can be guaranteed to be completely secure.

For that reason, please avoid sending highly sensitive information through ordinary website forms or email unless we specifically provide an appropriate method for doing so.

10. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding certain personal information we maintain about you.

These may include the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how certain information is used or disclosed

These rights are subject to applicable law and may have exceptions.

To make a privacy-related request, contact Caringood using the information at the bottom of this policy.

We may need to verify your identity before completing certain requests.

11. California Residents

Caringood is based in California.

California residents may have additional privacy rights under applicable California law depending on the circumstances and whether particular legal requirements apply to Caringood.

If you have a question about information Caringood maintains about you, or would like to make a privacy request, you may contact us using the information below.

We will review requests and respond as required by applicable law.

12. Children’s Privacy

Caringood’s website is intended for adults seeking information about home care services, employment, or related business matters.

The website is not directed to children under 13, and Caringood does not knowingly use the website to collect personal information directly from children under 13.

If you believe a child has submitted personal information through our website, please contact us.

13. Employment and Caregiver Applications

If you apply for employment or a caregiver position with Caringood, we may collect information relevant to evaluating and processing your application.

This may include:

• Contact information
• Employment history
• Qualifications
• Availability
• Application materials
• Other information you voluntarily provide

Additional information may be collected later in the hiring process where appropriate and permitted by law.

Applicant information may be handled differently from general website inquiries because of employment and regulatory requirements.

14. Links to Other Websites

Our website may contain links to websites or services operated by organizations other than Caringood.

We are not responsible for the content, security, or privacy practices of those websites.

We encourage you to review the privacy policies of any third-party website you visit.

15. Changes to This Privacy Policy

Caringood may update this Privacy Policy when our website, services, technology, or legal obligations change.

When we make changes, we will update the Effective Date shown at the top of this page.

We encourage visitors to review this policy periodically.